Avorcor Services Overview

Avorcor’s Web Services are designed as a service-oriented architecture that supports the various functions of supply-chain management. The following is a summary list of available services along with short descriptions of their function. Each service is standalone and often has only one or no reliance upon other services, hence, they can be re-used by other applications easily. Additionally, each service has a configurable data source that allows the service to use existing data, or a default implementation is provided. Moreover, each service is designed to support multiple companies simultaneously to support the services being delivered in a Software-as-a-Service (SaaS) model. Most services also have a generic query operation that allows very dynamic business applications to be created rapidly against these services.

Avorcor’s services can be grouped into four categories:
  • Core Services
  • Customer Services
  • Vendors Services
  • Service, Warranty and Returns Management Services

Core Services
  • Item Master Management Service
This service implements a standalone catalog that supports user-defined attributes for each item and allows flexibly defined relationships between items to be created. Kitting will also soon be available (Fall ’07).

  • Contact Management Service
This service enables the capture and retrieval of process-related contact management data, such as names, locations, addresses, logos, etc. for suppliers and customers. The data captured for each contact is completely user-definable and can capture strings as well as binary objects. In addition, each field of the contact is a searchable entity.
  • Order Management Service
This service manages the function of order handling including the generation and processing of pick tickets against the order. Each service has a set of line items and a set of user-defined key/value pair attributes.

Exceptions managed in this service include: backorder and partial shipment.
  • Administration Service
This service supports authentication, authorization, role-based user management and configurable notifications (email, logging and XMPP Instant Messaging currently supported, voice supported through the use of SIP/Asterisk).  

Easy integration with existing single sign-on solutions.
  • Accounting Service (Fall '07)
This service implements a general journal entry service that allows easy integration with accounting applications

Customer Services
  • Location Management Service
This service tracks items and quantities by the following criteria: SKU/Item Number/Commodity Code, Bin Identifier, Lot Number, Serial Number and Company. In addition, each location can have a set of relationships with other locations allowing for a very configurable and complex set of inventory storage configurations.

Each location can contain multiple bins and also have an associated role, such as receiving, overstock, damaged, etc. Moreover, each location can also have an unlimited number of user-defineable attributes, such as costs, temperatures, expirations, etc.

Exceptions managed in this service include: low-water mark reached, fragmentation, shrinkage, damaged and missing items.

Key metrics provided by this service includes average daily consumption per item per location.
  • Label Service
This service creates manages the printing of labels based on function. For example, warehouse location labels, overnight & hub run labels, etc. This service allows applications to print labels based on function without having to know where the physical printer resides or how it is connected. The label service uses pluggable printer drivers.

We support ZPL-II (Zebra) printers.
  • Pick Management Service
This service supports the management of the inventory-related picks and provides: Wave picking, order-based picking, zone-based picking, pick-to-tote, pick-to-staging, directed picking, resource scheduling, and picking performance metrics.

Exceptions managed in this service include: default location override, pick status changed after ticket fulfilled and overrage sent.

Key metrics provided by this service include average time per pick per picker and percentage of picks complete.
  • Pack & Ship Service
This service manages the function of cartonization and manifest creation. It also supports configurable carrier management. We currently have support for UPS and in-house carrier management today. These are pluggable modules that can be added after implementation without impacting the running service. These modules handle issuing the shipping request, obtaining the tracking number and tracking the status of these deliveries.

Exceptions managed in this service include: shipping problems
  • Replenishment Service
This service manages the function of generating DC/Warehouse replenishment activities, both buy-side and sell-side. The service supports rapid development of custom replenishment and distribution scenarios based on replenishment advice generated by applications, such as JDA, or user-designed logic.

JDA E3 Advanced Store Replenishment adapter available late '07
Vendor Services
  • Receiving Service
This service manages the function of receiving items into inventory. It tracks and reconciled quantities based on supply-chain business documents including purchase order, purchase order acknowledgement, advanced ship notice, packing slip and invoice. It also tracks average lead time per SKU and manages the release of items into inventory.

Key metrics provided by this service includes average lead time and on order quantities. 
Service, Warranty and Returns Management Services
  • Ticket Management
This service implements the creation and management of service tickets. These tickets can be used to manage and maintain the state of a business process, such as work order, or can be associated with other entities in the system, such as contacts.
  • Warranty Service
This service manages the tracking and replacement of items on an order.
  • Returns Service
This service manages the function of handling returns including the generation of the return merchandise authorization.

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